Elhart Nissan Hyundai

"Great Attitude!"

Great follow up! Great Attitude! Great Help!

August 13, 2010,

"This is SOOOOO going above and beyond AFTER the sale that I, in my customer service role, will be recommending people deal with Jen at Elhart."

I purchased a vehicle from your dealership in May. I am e mailing today ,however, to tell you about an AWESOME customer service experience I have had with one of your employees. Nothing personal, but Elhart was NOT my car dealership of choice. My husband and I went through some financial difficulties though, after his job loss and his subsequent job being at about 30,000.00 a year less than what we were making before. So, we were worried, after having spent so many years building our credit and then it took such a hit. Well, we went to Elhart and dealt with Jen O'Brien. She was friendly, empathetic, non-judgmental, kind and fair from the very beginning. I have been in Customer Service from the bottom to the top, and I hope you know what kind of wonderful customer service Jen gives to YOUR customers.

This morning, I had to be at work at 7:45-working 11 hours-and just wanted to get my child to daycare, get to work and get it started and over (Im sure you've had days like that). I put my pop in the car, tossed my keys in the cup holder, shut the door and went back in the house to grab my coffee and hurry my child up. We got back out to the garage and were ready?. "Mom, cars locked"?..yank, pull, YANNNNNKK?."No, honey.I unlocked it" - clearly in denial that my day was going downhill so fast. Anyway, long story a BIT shorter, got a ride to work, husband asked Jen if there was any way she could get a key to us by using the VIN number. After only about 15 minutes, although she was busy this morning (meeting maybe?!) she knew this was important. (My work keys are on that key chain) So, not only did she do the VIN run and getting a key cut for us, but she came to the bank, got me AND ran me home!! This is SOOOOO going above and beyond AFTER the sale that I, in my customer service role, will be recommending people deal with Jen at Elhart. I truly hope you know what you have in Jennifer O'Brien. She is a HUGE asset to Elhart.

Thanks for your time.

July 28, 2010,

"Elhart has been pleasurable since I started doing business with them in 2003"

My experience at Elhart has been pleasurable since I started doing business with them in 2003. This also includes
the service department. Thanks

July 26, 2010,

"This was the best car purchasing situation I have ever experienced"

This was the best car purchasing situation I have ever experienced. Jen O'Brien, Mark Bork, other sales people,
even your receptionist were very friendly and accommodating. Jen and Mark are exceptional people.

July 22, 2010,

"Wonderful!"

Jennifer was just wonderful!

June 28, 2010,

"I had a fantastic experience"

I just wanted to let you know that I had a fantastic experience with Paul and your service department this week. Very organized, professional and customer service oriented.

June 23, 2010,

"Took time to ask how my wife was doing"

Duane took time to ask how my wife was doing- and he remembered that we were dealing with health issues.  Much appreciated.

June 21, 2010,

"Went above and beyond"

Went above and beyond even after the sale to make sure we were pleased.

June 20, 2010,

"Mark rocks!"

Mark rocks! :-) He sold me my Nissan Rogue. Thanks Mark!

June 19, 2010,

"I will continue to recommend Elhart to anyone who is interested in purchasing either a new or used vehicle"

Thank you for this opportunity to share with you my personal feedback. All my experiences, past and present, in conducting all levels of business with Elhart are Outstanding! My initial purchase of my 2003 Elantra GT was honest, fair, and professional. Mark Pascau managed the transaction with the highest level of integrity that one hopes to experience from all business industries they encounter, and remains to be an obvious staple of Elharts' culture, such as I experienced with both Mark Bork and Len Shumate, in trading in my Elantra and purchasing the 2003 Jeep Liberty. I will continue to recommend Elhart to anyone who is interested in purchasing either a new or used vehicle, and I look forward to many future years of Elharts' continued success. Please stay strong in these economically challenging times, because your commitment to integrity and customer service keeps me coming back every time!

June 7, 2010,

"Solved a starter problem that had been plaguing me for 6 weeks"

Great service! Dan Dixon & Rick Armbruster solved a starter problem that had been plaguing me for 6 weeks! thanks again Dan and Rick!

June 3, 2010,

"All of my questions were answered no matter how big or small they are"

From purchasing to service, all of my questions were answered no matter how big or small they are, and when someone says they are going to call back they do! Dan Dixon in service was a great help!

June 3, 2010,

"I dropped off my car after work and Lee Freeze had it ready the next morning!"

I dropped off my car after work and Lee Freeze had it ready the next morning! This may be your normal service level, but I can't tell you how much it means to me to feel like I was getting the personal touch!

June 3, 2010,

"Matt Lee came in after hours to meet me"

Matt Lee came in after hours to meet me and spent close to an hour diagnosing my problem.

June 2, 2010,

"I was happy with my final purchase"

Jeff Schaap spend the better part of a month helping me decide on a car letting me drive one after another making sure I was happy with my final purchase.

June 2, 2010,

"Super nice, not pushy at all."

Jeff Schaap is a great guy! Super nice, not pushy at all.

June 2, 2010,

"Great salesman"

Ben Marietta is a great salesman, he clearly loves his job!

June 1, 2010,

"Best salesman I have worked with!"

Ben Marietta did a very nice job- best salesman I have worked with!

May 29, 2010,

"Your knowledge, empathy, kindness, and patience will TOTALLY be remembered"

You have been, by far, the VERY best car dealership person to
work with. Your knowledge, empathy, kindness, and patience will
TOTALLY be remembered and passed along to other friends of ours looking for vehicles! Elhart is very blessed and fortunate to have you!! Thank you Jen!

May 26, 2010,

"Very organized, professional, and customer service oriented."

I just wanted to let you know that I had a fantastic experience with your service department this week. Very organized, professional, and customer service oriented. I know most people complain, so it's nice to hear about a good experience. Thank you!

May 14, 2010,

"we have contacted and been ready to buy for 6 weeks, leaving messages with perhaps 30-40 sales people, so keep up the follow up, It is impressive to me, a real estate broker."

We live in Bellaire and we went to Petosky to look a Jeep.  It had some front wheel noises that were not good so we headed to see a baseball game in Mancelona and while driving up M66 we found EXACTLY what we wanted 2002, 61,000mi, red loaded,auto/air/cd/custom lift/bumpers,lights for $10,500 in perfect condition( a couple branch scratch marks is all) We will pick it up tomorrow, so thanks for the follow up, you are only one of three to do so and we have contacted and been ready to buy for 6 weeks, leaving messages with perhaps 30-40 sales people, so keep up the follow up, It is impressive to me, a real estate broker.  Thank you again.

May 13, 2010,

"helpful!"

Everybody was very helpful!

May 7, 2010,

"A+ ...I will be back someday to shop even though I live in Rockford."

I have bought several vehicles in my time and your staff earns an A-plus from me, special thanks to Jeff and Len, good guys. I will be back someday to shop even though I live in Rockford.

May 6, 2010,